Disabled Refuge
Ensure Safe and Compliant Emergency Evacuation for All Building Occupants
Quality Emergency Voice Communication
Disabled Refuge Systems
At Nordwell, we specialise in the installation, testing, and maintenance of Disabled Refuge Systems across commercial and multi-occupancy buildings. These systems are a legal requirement in many premises to provide a safe temporary waiting area for people who cannot easily use stairways during an emergency evacuation.
Our expert team delivers fully compliant refuge systems that integrate seamlessly with your existing fire safety infrastructure.
Qualified and Certified Staff
Systems Compliant to BS5839-9:2021 standards
Wired or Wireless EVC Compliant systems
If you need a disabled refuge soltuion or your current solution serviced or tested then get in touch with our team today.
Who Needs a Disabled Refuge System?
Any building with multiple floors that may be used by the public or employees must provide a means of evacuation for disabled individuals or those with mobility issues. These include:
- Office blocks
- Hospitals and care homes
- Schools and universities
- Hotels and public buildings
- Residential complexes
A disabled refuge system ensures:
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Legal Compliance with the Equality Act 2010 and BS 9999 / BS 5839-9
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Clear Communication between those awaiting rescue and emergency personnel
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Safe Zones for mobility-impaired occupants during evacuations
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Peace of Mind that all occupants have access to life-saving support in a fire
Why choose us for your disable refuge solution
Over 25 years experience in fire and security protection
Bespoke Solutions – Tailored for your premises and occupancy needs
EVC systems prioritise the needs of disabled or physically impaired individuals
All work certified to British Standards
Fast response times to emergency call outs
Get a FREE no obligation quote from our expert team
Our Disabled Refuge Services
Installation
We install fully compliant, intuitive systems tailored to your building layout. Our team handles:
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Site assessment and design
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Supply and configuration of refuge communication points
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Integration with fire alarm systems and emergency control panels
Testing & Maintenance
Regular maintenance is essential to ensure system functionality and compliance. Our service includes:
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6-monthly (twice a year) BS 5839-9 standard testing
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Functionality testing of emergency voice communication (EVC) units
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Fault diagnosis, repairs, and part replacement
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System documentation and service log updates
Should you wish to get a FREE no obligation quote for a disable refuge system, then get in touch with us today.
Disable refuge solution frequently asked questions
If you’re interested in learning more about our disabled refuge systems, solutions, or maintenance services, our expert and friendly team is here to help. Get in touch today for tailored advice and support.
What is a disabled refuge area?
A designated, fire-resistant space where individuals with limited mobility can wait safely during a fire, while maintaining communication with rescue personnel.
How often should the system be tested?
At minimum, the system should be inspected and tested 6-monthly (twice a year) to remain compliant with BS 5839-9 standards.
Can the system be integrated with our fire alarm?
Absolutely. Our systems are designed to integrate with fire detection, alarm, and voice communication systems for coordinated emergency response.
What happens if the system fails during an emergency?
With regular maintenance, failures are unlikely. However, our systems are designed with battery backup and fail-safes, and we offer 24/7 emergency support.
Get a Quote for Disabled Refuge Installation or Servicing
Who we work with
