Last Updated On 28-August-2026
Effective Date 01-May-2026
This Privacy Policy describes the policies of Nordwell Fire & Security, Nordwell Fire & Security Ltd, 35 Whiffler Road, Norwich, Norfolk, NR3 2AW, United Kingdom of Great Britain and Northern Ireland, email: info@nordwell.co.uk, phone: 0333 577 3855 on the collection, use and disclosure of your information that we collect when you use our website ( https://nordwell.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
Depending on the circumstances, Nordwell may process personal information where necessary to perform a contract, comply with a legal obligation, pursue our legitimate interests, or where consent has been provided where required by law.
We will collect and process the following personal information about you:
- Name
- Telephone number
- Work address / site address
- Company name (where applicable)
- Details of your enquiry, including any documents you choose to upload (such as fire risk assessments, floor plans, or photographs)
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
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- Support
- Administration info
- Manage customer order
- Email marketing — only where you have given us explicit, opt-in consent (for example, by ticking a consent box on one of our enquiry forms). This may include newsletters, service updates, and occasional offers. You can withdraw this consent at any time by using the unsubscribe link in any marketing email, or by contacting us directly.
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Where we intend to use personal information for a new purpose, we will ensure that we have an appropriate lawful basis for doing so and will provide any information required by applicable data protection legislation.
How We Share Your Information:
We may share personal information with third parties where necessary to provide our services, operate our business, manage our systems or comply with legal obligations. This may include IT providers, CRM and customer portal providers, email/marketing providers, professional advisers, contractors and suppliers and include:
- Analytics
- Email marketing platform — where you have opted in to receive marketing communications, your name and email address are processed by our third-party email marketing provider solely for the purpose of sending you those communications.
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention Of Your Information:
We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy. Enquiry and support-related information is retained for 90 days to 2 years, or for as long as we need it to respond to and resolve your enquiry. Marketing consent and contact details are retained for as long as you remain subscribed to our marketing communications, and are removed within a reasonable period after you unsubscribe or withdraw consent. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority (the Information Commissioner’s Office, ICO) and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@nordwell.co.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes at any time by using the unsubscribe link in any marketing email, or by writing to us at info@nordwell.co.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Data Protection Queries and Complaints:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Nordwell Fire & Security, Nordwell Fire & Security Ltd, 35 Whiffler Road, Norwich, Norfolk, NR3 2AW, email: info@nordwell.co.uk. We will address your concerns in accordance with applicable law.